Consistent Quality - Guaranteed
Consistent Quality of Manufacture
We are more than happy to offer a comprehensive 2 year Guarantee against any defects in workmanship or materials on all of our work.
Consistent Quality of Service
Communication and reliability are the key!
We will always call you to discuss any concerns we may have, to request clarification of instructions, or simply to offer advice when appropriate.
We offer a Free treatment planning service for large or problem cases, and of course we are available if you wish to call to us!
Consistent Quality of Aesthetics
If you are unhappy with the aesthetics of your case for any reason, we guarantee to correct it free of charge*
* unless the problem is due to inaccurately supplied shade, prescription change, or another issue identified and advised by us as being of concern prior to completion.
Consistent Quality of Materials
We use the highest quality materials, from some of the leading manufacturers in dentistry.
An easy claim to make, however one of the many benefits of being fully certified to Damas**, is that all of our purchased patient contact materials must conform to MDD requirements and be traceable.
In other words, we Guarantee that we never knowingly use sub-standard materials, and we can prove it!
**DAMAS is the ‘Dental Appliance Manufacturers Audit Scheme.
This is a quality management system designed specifically for the manufacturers of custom made medical devices.
Once a year our laboratory is audited by a third party assessor to verify our continued conformance to Damas specification, and therefore UK and EU regulations.
This is a set of criteria that guarantees consistency, and is your guarantee of our compliance with the requirements of the Medical Devices Directive (MDD) and the Medical Devices Regulations (MDR)
Delivery and Collection
A full delivery and collection facility is offered to all clients within a reasonable radius of Hemel Hempstead.
All other collections and deliveries for UK clients are conducted using our First Class Freepost service. Alternatively, the option of Special Delivery and Courier collections/deliveries are offered at cost price.
All collections and deliveries to overseas clients are handled by International Courier, and are also charged at cost price.